Who we are
At Castel Electronics Pty Ltd (Castel) we are committed to protecting your privacy in accordance with the National Privacy Principles set out in the Privacy Act 1988(Cth), including subsequent amendments. Please read this policy to understand how we collect, record, use and protect your personal information.
Collection of Personal Information.
We only collect personal information about you that is essential for the purpose of conducting our business. We may collect your personal information when you visit our website, when you call, email or otherwise contact us and when you order goods or services from us. The personal information we collect may include your name, address, email, contact phone number, transaction information and financial details. These details are generally collected directly from you. However in certain circumstances we may collect them from third parties only with your consent.
Where lawful and practical you can deal with us anonymously. However, if we do not have the information we request from you, we may be prevented from delivering our products and services to you, or communicating with you and/or improving our product and service offering to you.
In general, you can visit our website without revealing any personal information. At times we may track the Internet address of people who visit our website and analyse this data for trends and statistics. However the tracked data will not include your personal information.
Use and Disclosure of Personal Information.
The personal information you provide may be used by us for business purposes related to our relationship with you such as answering your enquiries, providing warranty services, fulfilling your orders, improving our product and service offering and supporting the marketing of our products and services. We may mail, telephone, email or send text messages to you regarding your account, status of progress with your warranty claim or product offering that may be of interest to you. You can “unsubscribe” these messages if you do not wish to receive such messages by following the procedure to unsubscribe specified in the relevant message.
In the course of conducting our business we may disclose your personal information in confidence to related subcontractors and service providers. In these cases we require the subcontractor, service provider or any third party to hold and use the personal information strictly in accordance with the terms of this Policy.
Personal information will be de-identified or destroyed when no longer required by us.
Notification of Changes.
Our website address is: https://mideaappliances.com.au.