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Customer Care

Midea’s Customer Care Service operates as follows:


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Technical Support
Monday to Friday
8.30am to 5.30pm AEST

Sales & General Product Support
Monday to Friday
8.30am to 5.30pm AEST

Customer Care Service enquiries
Monday to Friday
8.30 am to 5.30pm AEST

Spare Parts enquiries
Monday to Friday
8.30am to 5.30pm AEST


Have you checked our FAQs page?

Air Conditioning FAQs

Appliances FAQs


Warranty Registration

24 hours/day, 7 days/week online


Is your product out of Warranty?
There’s still no one better to fix it than Midea.

Call our customer service representatives on the applicable 1300 number below and they will get your details, try to solve your problem over the phone and if they are unable, they will book a technician to attend to your appliance.

Before you call, please have your purchase invoice, the serial number of the appliance (appears on a sticker on the appliance) as this will speed up the booking process.  For warranty information please refer to your applicable warranty card.

Air Conditioning: 1300 726 002
Appliances: 1300 132 371

Download a copy of our current Warranty Cards here

Midea Air Conditioning Warranty

Midea Appliances Warranty